Normal Office Hours:
Monday to Friday 9am to 5 pm
Saturday 9am to 5 pm
Sunday Property Management Closed & Sales by appointment
Our office will be closed from December 24th 2011 & will Reopen 3rd January 2012
Listed below are contact names & numbers If you have an EMERGENCY relating to your Rental Property
Locksmith (upfront fee/ non refundable) 02 9804 6466 - Lance
Plumber (Silver Star Plumbing) 0404 899 803 – Tony
Electrician (Zhichen Electrical Services) 0425 351 251 - William
Merry Christmas & Happy New Year, from the management & staff at Tracy Yap Realty
Urgent repairs
The law distinguishes between urgent (emergency) repairs and those which are not so urgent. Urgent repairs are:
· a burst water service or a serious water service leak
· a blocked or broken toilet
· a serious roof leak
· a gas leak
· a dangerous electrical fault
· flooding or serious flood damage
· serious storm or fire damage
· a failure or breakdown of the gas, electricity or water supply to the premises
· a failure or breakdown of the hot water service
· a failure or breakdown of the stove or oven
· a failure or breakdown of a heater or air-conditioner
· a fault or damage which makes the premises unsafe or insecure.
If urgent repairs are needed you should notify the landlord or agent right away. The landlord or agent must arrange for the repairs to be done as soon as possible. If you cannot reach them, check your tenancy agreement for the details of a nominated tradesperson to contact.
Getting urgent repairs done
Notify the landlord/agent – in writing if possible – about what needs fixing. Follow up any conversations with a letter. Keep a copy of the letter and a record of any conversations as evidence that you have notified the landlord/agent.
If the landlord/agent cannot be contacted or is unwilling to do the urgent repairs, you can arrange for them to be done. However, you must be able to show that:
· the problem was not your fault
· you have made a ‘reasonable’ attempt to contact the landlord/agent
· you have given the landlord/agent a ‘reasonable’ opportunity to do the repairs
· the repairs are carried out by a repair person named in your tenancy agreement (if possible) or by a licensed or qualified tradesperson
Viewing Properties
Properties for rent are available for viewing by appointment or by Open House on Saturday. Please check our web site for Open House times. Rent Arrears
If there are any difficulties in paying rent our office should be contacted to discuss the problem. A reminder is sent after rent is overdue and a Termination Notice is served after rent is fourteen days overdue.
Rental Bond
Your rental bond will be lodged with the NSW Department of Fair Trading. This is held as security against any damage or undue wear and tear. The bond will be refunded promptly after you vacate, providing the property is left in the same condition as at the commencement of the lease, fair wear and tear excepted and there are no monies owing
Water Usage
If your water is separately metered you will be sent a quarterly invoice for the water usage. This should be paid with the next rental payment. DO NOT PAY SYDNEY WATER DIRECT
Condition Report
The ingoing condition report must be signed and returned to our office within seven (7) days from the commencement of your tenancy. Otherwise, you may jeopardise the return of your bond in the event of a dispute.
Periodic Inspections
During the course of your tenancy, the property will be inspected so we may prepare a report to the landlord of the state of repair and maintenance of the property. Under the terms of the Residential Tenancy Agreement these inspections will be carried out between 9 am to 5 pm, Monday to Friday.
Keys
A duplicate key to all properties is retained in our office for emergency access. Under special circumstances, and on producing identification, the keys may be borrowed and returned within 24 hours. No service is available out of office hours or on public holidays.
Locks may only be changed with permission from our office and the landlord on the strict understanding that you supply us with a spare set of keys.
Electricity, Gas and Telephone
It is your responsibility to have electricity, telephone and gas, if available, connected in your name and to have the account finalised when you vacate. Please advise us of your new phone number.
* Telephone - contact Telstra on 132200.
* Electricity – contact Energy Australia, phone 131535
* Gas - contact AGL Gas Company on 131606
Tenancy Criteria
In order to process your application, the following information must be attached:
* PHOTO I.D. - Licence or Passport
* BANKCARD, MEDICARE / HEALTH CARD
* PROOF OF CURRENT RESIDENTIAL ADDRESS ie. Last paid bill
* PROOF OF INCOME ie. Pay slips / Centrelink statement
* BANK STATEMENT
* TENANCY LEDGER FROM YOUR CURRENT MANAGING AGENT OR LANDLORD
* LETTER FROM EMPLOYER
* LETTER FROM LANDLORD / AGENT
If the tenancy criteria is not met, then the Landlord's agent may choose to NOT process your application or the Landlord may choose NOT to accept your application
